Privacy and Cookie Policy

1. Introduction

NFC Print Studio ("we", "us", or "our") is committed to protecting your privacy. This Privacy and Cookie Policy explains how we collect, use, store, and share your personal information when you visit our website, place an order, or interact with our services.

Our office is located at 1146 Westport Cres., Unit #2, Mississauga, ON, L5T 1G1. You can reach us at +1 416-843-7406 during business hours (Monday to Friday, 8:00 am to 6:30 pm ET).

2. Information We Collect

We may collect the following categories of information:

• Account information — name, email address, phone number, and password when you register.
• Order & billing information — shipping address, payment card details (processed by Stripe), and order history.
• Usage data — pages visited, device type, browser, IP address, and referring URL collected automatically through server logs.
• Design data — images, text, and layouts you create in our studio editor.
• Communications — messages you send us through our contact form or support channels.

3. How We Use Your Information

• Process and fulfil your orders, including shipping and payment.
• Provide, maintain, and improve our products and services.
• Communicate with you about order updates, promotions, and support requests.
• Personalise your experience and recommend relevant products.
• Detect and prevent fraud, abuse, and security incidents.
• Comply with legal obligations and enforce our terms.

4. Cookies and Tracking Technologies

Our website uses cookies — small text files stored on your device — and similar technologies to:

• Essential cookies — keep you signed in, maintain your shopping cart, and enable secure checkout.
• Analytics cookies — help us understand how visitors interact with our site so we can improve usability and performance.
• Preference cookies — remember your language, region, and display settings.

You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may impair site functionality.

5. How We Share Your Information

We do not sell your personal information. We may share data with:

• Payment processors — Stripe processes card payments on our behalf under their own privacy policy.
• Shipping carriers — we share your name and shipping address with carriers (e.g., FedEx, Canada Post) to deliver your order.
• Cloud & infrastructure providers — our hosting and storage providers process data on our behalf under strict data-processing agreements.
• Legal requirements — we may disclose information if required by law or to protect our rights and the safety of our users.

6. Data Retention

We retain personal information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Anonymous or aggregated data may be retained indefinitely for analytics purposes.

7. Data Security

We implement industry-standard security measures — including encrypted connections (TLS), secure password hashing, and HTTP-only authentication cookies — to protect your data. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal information.
• Withdraw consent for marketing communications at any time.
• Lodge a complaint with a data-protection authority.

To exercise any of these rights, contact us at +1 416-843-7406 or email us through the contact form on our website.

9. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we learn that we have collected data from a child, we will delete it promptly.

10. Changes to This Policy

We may update this policy periodically. When we make material changes, we will post the updated version on this page and revise the "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy and Cookie Policy, please contact us:

• Phone: +1 416-843-7406
• Address: 1146 Westport Cres., Unit #2, Mississauga, ON, L5T 1G1
• Hours: Mon–Fri, 8:00 am – 6:30 pm ET